关于免收民航机票退票费的补充通知

各运输航空公司：

        为继续做好新型冠状病毒肺炎疫情联防联控工作，落实国务院办公厅关于延长 2020 年春节假期的通知要求，经研究决定，在2020 年 1 月 28 日 0 时前已购买机票、且乘机日期在此时限之后的民航旅客，如在航班起飞前提出退票申请，各航空公司及其客票销售代理应在客票有效期内为旅客办理免费退票，不得收取任何费用。

        此要求自 2020 年 1 月 28 日 0 时起执行。

中国民用航空局

2020 年 1 月 27 日

相关链接：http://www.caac.gov.cn/XWZX/MHYW/202001/t20200127_200588.html

(Translation for Reference)

Supplementary Notice on Free-of-charge Refunding of Civil Air Tickets

January 27, 2020

To all transport airlines:

For the purpose of continuous joint-prevention and control of pneumonia caused by the novel coronavirus, and implementation of requirements of State Council General Office’s notice on prolonging the Spring Festival holiday, it is decided that all airlines and their ticket sales agents shall refund, within their periods of validity, the civil air tickets purchased by travelers before and planned to use after 00:00 of January 28, 2020, if travelers apply for refunding before take-off of the flights concerned, and no fees shall be charged.

This requirement shall be applicable at 00:00 of January 28, 2020.

Civil Aviation Administration of China